Shipping

We guarantee customer satisfaction. If you are not satisfied with your purchase, an exchange for an item of equal value or a refund is allowed. The return of items is at the expense of the customer. We accept exchange or refund for a period of 30 days after purchase. Item must be returned in its original condition. Any damaged product will not be exchanged or refunded. An administration fee of 30% on the total amount of goods returned in $ CDN for Canada and $ USD for other countries. The administration fee will be applicable to any refunds on sale items in the JP's HVAC Store online store.